Hello altaf1323!

Thanks for reaching out to the Apple Support Communities. I see that you’re having some trouble downloading the macOS Catalina update to your MacBook Pro. I’ll be glad to help you with some troubleshooting steps to begin with. Be sure to try downloading the macOS Catalina update after each of these steps:

How to upgrade your Mac to the new Apple macOS (Mojave, Catalina). Download CleanMyMac X free edition here: update your macOS to lat. Question: Q: Unable to update macOS Mojave to Catalina More Less. This site contains user submitted content, comments and opinions and is for informational purposes only. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed.

1 - Be sure you’re connected to Wi-Fi for your Internet connection, and not a cellular hotspot.

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2 - Check the macOS Software Update for any issues on this page: Apple - Support - System Status.

3 - Restart the MacBook Pro and try downloading again.

4 - Restart the MacBook Pro and boot into safe mode with these steps: Use safe mode to isolate issues with your Mac. Once in safe mode you may notice the screen flicker, this is expected, and will go away when you restart the MacBook Pro. While in safe mode try downloading again.

5 - Try downloading using a different Wi-Fi network.

Before you begin installing the update, you’ll want to be sure that you have a backup of the important data on your MacBook Pro. Having a backup of your data is like having an insurance policy, you don’t plan on using it, but it’s great to have if you need it. Check out this site for information on how to backup your Mac: How to back up your Mac.

I hope this was helpful.

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Cheers

Oct 14, 2019 7:13 PM