If you see files downloaded from Dropbox to your computer that were previously online-only, and you didn’t open or change the files, another application on your computer might be causing the issue. Some applications need to look at your files to work, and that makes Dropbox download the files.
Some examples of applications that do this are:
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- Applications that back up your files
- Antivirus applications
- Third-party applications that store files in your Dropbox folder
- Applications that automatically create a list of your recently used files (these can send a request to the file in Dropbox, similar to the request that gets sent when you open a file)
If you see this happening, you can make the file online-only again. To make a file online-only:
- Right-click the file.
- Hover over Smart Sync.
- Select Online Only.
You can also determine which application is causing the issue, then disable the application or adjust its settings. To do this, quit the applications running on your computer one by one. When you see the issue resolved, the last application you quit is likely the cause of the issue.
Note: Keep in mind Dropbox can't control the other applications on your computer. When you determine which application was causing the problem, you may have to disable it, or change its settings if possible, to prevent the issue.
Learn more about resolving issues with Smart Sync.
How to download and install the Dropbox desktop app
Once installed, you’ll be prompted to either sign in or create a new account.
How to install the desktop app with admin privileges
The Dropbox desktop app requires admin privileges to run with full functionality on your computer. This enables multiple different core features of Dropbox, including:
- Sync icons that show the sync status of files and folders
- Right-click context menus for taking quick actions in Dropbox
- Access to Smart Sync
For the vast majority of users, the desktop app is automatically installed with admin privileges. However, if you didn't install with admin privileges you can follow the instructions below to do so.
Note: If you don't have admin rights on your computer (for example if you're using a work computer), you may need to ask your IT department for help.
Install the Dropbox desktop app with admin privileges
- If you already have Dropbox installed, uninstall the application.
- Open the installer.
- Do not right-click, and do not command-click Run as an Administrator
- Follow the instructions in the install wizard.
- If you’re asked for an administrative username and password, enter them or contact your administrator to sign in.
- If you’re not asked for an administrative username and password, you’re already an admin on your computer.
- Complete the installation and sign in to Dropbox.
Smart Sync and admin privileges
Some Dropbox users will have access to Smart Sync. If you have access to this feature, check that Dropbox is installed with admin privileges on each computer where the feature will be used.
Depending on the policies at your organization, your team members may be able to install Dropbox with admin privileges on their own. If not, they may need the assistance of your IT team.
Why does the Dropbox desktop app for Mac require Keychain access?
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Keychain is a password management system for Mac. Dropbox requires access to your Keychain to help verify your account and to provide another layer of security over the Dropbox app preferences.
- To grant Keychain access to Dropbox, click Allow or Always Allow (recommended for seamless access) when prompted to do so from Mac.
- Clicking Deny will result in a 'Couldn't start Dropbox' error message. For security reasons, Dropbox will not start without access to your Keychain.
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What is the Dropbox Web Helper for macOS?
Dropbox Web Helper supports the Dropbox user interface on Mac computers. It only runs when the desktop app is running. Dropbox Web Helper is an independent process, so it may start and stop at different times than the desktop app. If you adjust your firewall or antivirus software for Dropbox, we recommend similar adjustments for Dropbox Web Helper.